Your internal service organisation has evolved over time, via integration of multiple service departments, organic growth, or other reasons. Nowadays it consists of multiple legal entities, each of them managing, delivering and invoicing services to their customers. Service portfolio, pricing and organisational responsibilities are a mix of global, regional and local agreements. Multiple IT systems are in use to support the different ways of working.
Although you deliver quality services, you have regular discussions with your customers about the transparency of your cost and the pricing of your services. However, the internal spaghetti you face makes it hard to benchmark prices and to provide the required transparency.
The situation outlined in the introduction usually has some typical characteristics:
The price you pay for this complexity is high! Think of dissatisfied customers and the high cost involved.
Voorne Partners can help you unravel the spaghetti and to create the required transparency and lower your cost in order to run your shared services as a business.
Within the SSE business operating model, only one (legal) entity, the SSE, owns all services, regardless of the physical location of the production and delivery of these services.
All transactions to purchase service components and sell services are performed on behalf of the SSE. In this way the administrative flow of services and monetary flows stay within the SSE, without changing the physical appearance of the services supply chain. The SSE needs to adhere to the legal and fiscal legislation in each country of operation. There are several solutions available to tailor these requirements and make the SSE the optimal lean business operating model.
More than 50 of our customers enjoyed the benefits of a changed business operating model.
By applying our end-to-end shared services expertise and using our proven project and change management methodologies we ensure that the change actually happens.